Shipping & Delivery

Last updated: November 9, 2026

Game day has a kickoff time, and so does your parcel. This page lays out exactly how a Fanroo order travels from the moment you press the order button to the moment the box hits your porch. Read it once before you plan around a tailgate, a family reunion or a watch party, and you will know which dates are realistic and what to do if something goes sideways on the way.

Everything here applies to every product in the shop: custom game-day jerseys, family matching jerseys, blank fan jerseys, hoodies and layers, and tees and the plain cap.

1. Warm-up: how long processing takes

Every jersey we sell carries the name and number you type, so nothing sits on a shelf waiting for you. Once your order is placed, we need 1-3 business days to print it, check that the text on the garment matches the text in your order, fold it and hand it to the carrier. That window is called processing, and it is separate from the time the parcel spends travelling.

Processing starts on the next business day after your order arrives. An order placed late on a Friday night starts its countdown the following Monday. Weekends and public holidays are not counted as business days for processing.

Why the first 24 hours matter

For the first 24 hours after ordering you can still cancel or change the order by email. That is the moment to fix a misspelled surname or swap a 2XL for a 3XL. After that window the order is locked for production. Full details live on the Cancel or Change an Order page.

No mockup round

We do not send a proof or mockup before printing. The live preview on the product page is your check: what you see there, with the letters and digits you typed, is what we print. Take a second look at spelling before you check out. We print exactly what is typed, character for character.

2. The drive: shipping cost and delivery time

Shipping is free on every Fanroo order. One cap or a full set of eight family jerseys, the shipping line at checkout reads zero. There is no minimum spend and no code to enter.

The transit range is an estimate, not a guarantee. Carriers can slow down during holiday rushes, severe weather or busy sporting seasons. If a date really matters, such as a season opener or a birthday, count the full 17 business days backwards from that date and order before then.

Planning example: the reunion weekend

Say your family reunion is on a Saturday and you want twelve matching jerseys, each with its own name. Count back 17 business days, which is a little more than three calendar weeks, and you have your latest safe order day. Ordering a few days earlier gives you room to spot a sizing question and still enjoy the weekend in matching colors.

3. Where we ship (and where we do not)

Fanroo ships to four countries: the United States, Canada, Australia and New Zealand. Checkout will only accept addresses in those countries. We do not ship anywhere else, so if your address is outside those four, the order cannot be completed. If a fan abroad wants a jersey, the order needs a delivery address inside one of our four countries.

All orders ship from the USA. That is the starting line for every parcel, whichever of our four countries it is heading to.

4. Tracking your order

As soon as your order ships, we email a tracking link to the address you used at checkout. Tap it to watch the parcel move. Tracking can take a day or two to show the first scan, because carriers often scan a parcel only when it reaches their first sorting hub. A link that says “label created” for a day is normal.

The Order Tracking page explains what each status means. If the tracking email never arrived, check spam and promotions folders first, then email us with your order number and we will resend the link.

What different scans usually mean

5. Getting the address right

A jersey with the perfect name is no use at the wrong house. Please double-check the street, unit or apartment number, city, state or province, and postal code before you pay. Your order confirmation email shows the address we will use, so scan it as soon as it lands.

If you spot a mistake, email us within 24 hours of ordering and we will correct it before the parcel leaves. After the order ships we cannot redirect it ourselves; contact us and we will help you work out the options with the carrier. A parcel that comes back to us because of an address error can be sent out again once you confirm the correct address.

Sending a gift

Shipping a custom jersey straight to the birthday fan? Enter their address as the shipping address and your own email at checkout, so the tracking link comes to you and the surprise stays a surprise.

6. Big orders and split boxes

Family sets are added to the cart one jersey per person, and each line keeps its own name and number. Most orders travel in one parcel. Occasionally a large order, or an order mixing jerseys, hoodies and a cap, may be split into more than one box so that nothing waits on anything else. If that happens you will receive a tracking link for each parcel. One box arriving before the others is normal; give the rest a few days to catch up before you worry.

Splitting never costs you anything. Shipping stays free for every box.

7. Late, lost or missing parcels

If your parcel has not arrived after the full estimated window, or tracking has not moved for several days, email us with your order number. We will check the tracking history with you and work with the carrier to find the box. If the parcel turns out to be lost, we will make it right with a replacement or a refund, whichever you prefer. A replacement custom jersey is printed again with the same name and number from your original order, so you do not need to type anything twice. The money side is explained on the Refund Policy page.

Tracking says delivered, but no box

Before you email, take a quick lap around the stadium:

• Check porches, side doors, garages, mailboxes and parcel lockers.
• Ask neighbours and anyone else at the address.
• Look for a carrier notice card or pickup slip.
• Give it one more business day, because some carriers scan “delivered” a little early.

Still nothing? Email us with the order number and what you checked. We will open the case with the carrier and stay with you until it is settled.

8. A parcel that arrives damaged

Carriers handle a lot of boxes, and once in a while one shows up crushed or torn. If the box or anything inside arrives damaged, email us with your order number and a few photos of the parcel and the item. A misprint, a damaged jersey or the wrong item is always fixed by us, at no cost to you, and that includes personalised items with your own name on them. The Returns and Exchanges page explains how the fix works.

Photos you send us for a problem are deleted 30 days after delivery of the fix, as explained in our Privacy Policy.

9. Customs, duties and import taxes

Orders to Canada, Australia and New Zealand cross a border on the way. Whether any import duty or tax applies depends on the destination country and its rules on the day your parcel arrives. We cannot predict the exact amount for you. If a carrier or customs office contacts you about a charge or paperwork, email us and we will help you understand what is being asked.

We do not collect sales tax at checkout, and we do not add hidden fees to the price you see.

10. Opening the box

When the parcel lands, open it soon rather than saving it for the big day. Unfold each jersey, check the name and number on the back against your order confirmation, and try the size on. Catching a problem early gives us the most time to fix it before the event you bought it for. If you ordered a family set, lay the jerseys out side by side and check each person’s line, since every jersey in the set carries its own text.

Something not right? You have 60 days to return, and return postage is on us, including a free return label for change of mind. The steps are on the Returns and Exchanges page.

11. Shipping questions from the stands

Can I pay for faster shipping?

No. We offer one free shipping service for every order, with the times shown above.

Can I pick my order up?

No. Every order is shipped; there is no pickup option.

Can I ship one order to two addresses?

Each order goes to one address. For two addresses, such as half the family in Texas and half in Ontario, place two separate orders.

Do sizes affect shipping?

No. A size S and a 5XL ship the same way, free. Larger sizes 3XL, 4XL and 5XL add $3 to the item price, not to shipping. Not sure about fit? See the Size Guide.

Where can I find more answers?

The FAQs and the Help Center cover the most common questions, and the Submit a Ticket page shows what to include in an email so we can answer on the first try.

12. Talk to the Fanroo crew

Email is our one and only channel, and we read every message. Write to support@fanroo.shop with your order number in the subject line. We reply within 24 hours on business days.

Fanroo, 723 N Walnut Ave, New Braunfels, TX 78130, US. You can also reach us through the Contact Us page.