Payment Methods

Last updated: November 9, 2026

Before the whistle blows on your order, it helps to know how paying at Fanroo works. This page walks you through where to find the payment options for your order, when your money moves, how refunds and store credit come back to you, what to do if a payment stalls, and how to keep your details safe. The short version: the options open to you are always listed at checkout, right before you confirm, and nothing is charged until you press the final button.

1. Where you see your payment options

We keep this simple on purpose. Instead of printing a list of logos here that could go out of date, we let the checkout speak for itself. When you reach the final step, the payment options that can be used for your order appear on screen. Pick one, follow its steps, and your order is placed once the payment goes through.

If an option is not shown at checkout, it is not available for that order. We do not take payment by email, by text message, in cash, by cheque, or through a link someone sends you. Every payment for a Fanroo order happens on our checkout page and nowhere else.

Why there is no logo wall on this page

Payment options can change as we add or update providers. Showing them at checkout means the list you see is always the live one for your order, your cart and your country. If you would like to know what will be offered before you start, email us and we will tell you what checkout currently shows.

2. Prices, add-ons and the total you confirm

Every price on the site is in US dollars. The checkout shows each line in your cart, any size or personalisation add-ons, the shipping line (free), and the total you will pay. Read it like a scoreboard before the final play: if something looks off, go back and fix it before you confirm.

Paying from outside the United States

If you shop from Canada, Australia or New Zealand, your bank or payment provider converts the US dollar amount into your own currency. The rate and any foreign transaction fee are set by them, not by us, so the figure on your statement can differ slightly from the checkout total. Import duties or taxes, if any, depend on the destination country and are not part of our checkout total.

Sales tax

We do not add sales tax at checkout. The total you see before confirming is the amount charged for your items and add-ons.

3. When your payment is taken

Your payment is taken when you place your order. That is the moment the order is created and your custom jersey, hoodie or tee joins the print queue. Processing takes 1-3 business days, then transit takes 7-14 business days. Our order ships from the USA.

Because we print exactly what you type, there is a short window to catch mistakes. You can ask to change or cancel an order within 24 hours of placing it by emailing us with your order number. If we cancel the whole order, the full amount goes back to your original payment method. If only one line changes, for example a family set where Grandpa’s number needs fixing, we adjust that line and let you know if any difference in price applies. See Cancel or Change an Order for the full steps.

4. Family sets and multi-line orders

Matching family jerseys are added to the cart one person at a time, and each line keeps its own name, number and front word. You pay for the whole cart in one go. That means one payment, one order number and one confirmation email, even if the cart holds a jersey for every cousin in the section.

• Check every line in the cart before you pay. Each one is printed exactly as typed.
• If one line has a 3XL, 4XL or 5XL size, only that line carries the $3 add-on.
• If you want to remove a person after paying, email us within 24 hours and we will refund that line.

5. Refunds and store credit

Returns are open for 60 days, and we pay the return postage with a free return label, including when you simply changed your mind. Once your return reaches us, the refund is issued within 7 days to the original payment method. How fast it appears on your statement after that depends on your bank or provider.

If you prefer store credit, ask for it in your return email. Store credit never expires, so it is ready for next season, the next reunion or the next playoff push. Full details are on our Refund Policy and Returns & Exchanges Policy.

Misprints, damage or the wrong item

If your gear arrives misprinted, damaged or simply not what you ordered, we always fix it. Email us a photo and your order number, and we will sort a replacement or refund. You do not pay anything extra to have our mistake put right.

6. If your payment does not go through

A failed payment is frustrating, especially when the big game is close. Here is what usually causes it and what to try.

1. Check the billing details. A billing address or postcode that does not match your account with the provider is the most common cause.
2. Check the card or account. Expired cards, low balances and daily limits can block a payment.
3. Look for a security prompt. Some banks ask you to approve a payment in their app. If you miss it, the payment can time out.
4. Try again or try another option. If the checkout shows more than one option, another one may work.
5. Talk to your bank or provider. They can see why a payment was declined. We cannot.

Your order is only created after a payment succeeds, so a failed attempt does not place an order. If you think you were charged but did not get an order confirmation email, check your spam folder first, then email us with the date, the amount and the email address you used. If a duplicate charge ever shows up, send us both references and we will refund the extra one.

7. Order checks before printing

Now and then we may need to confirm an order before it goes to print, for example when details look unusual or the shipping address cannot be read. If that happens, we email you. If we cannot confirm the order, we cancel it and refund it in full.

We also cancel and refund orders that ask us to print a real team, league, college, player or brand name, or anything that copies a logo. Our gear carries your own names, your own numbers and your own words. See the Intellectual Property Policy for what we can and cannot print.

8. Discount codes

When a discount code is active, there is a field for it at checkout, and the reduced total shows before you pay. A code cannot be added after an order is placed. Store credit from a return can be applied to a new order; email us before you order if you would like help using it. Promotion terms are covered in our Terms of Service.

9. Keeping your details safe

The whole site runs over an encrypted HTTPS connection. Payment details are entered on the checkout and handled by the payment provider that you choose there. We will never ask you for a card number, security code, bank login or password by email, and you should never put those in a message to us.

• We only write to you from support@fanroo.shop.
• We never send a payment link by email asking you to pay again for an order you already placed.
• If you get a message claiming to be us and asking for payment details, do not reply to it. Forward it to us so we can warn other fans.

How we handle the personal data that comes with an order is explained in our Privacy Policy.

10. Common payment questions

Can I pay later or in parts?

Only if such an option is shown at checkout for your order. If it is not listed there, it is not available.

Can someone else pay for my order?

Yes. The person paying completes checkout, and the shipping address can be yours. Just make sure the names and numbers on each jersey are right, because the payer’s confirmation email is the one we will reply to.

Do I pay for shipping?

No. Shipping is free to the US, Canada, Australia and New Zealand with no minimum. We do not ship anywhere else.

Will I get a receipt?

Yes. A confirmation email with your order number and totals is sent after payment. When your order ships, you get another email with a tracking link. Track it any time on Order Tracking.

I need to change my order after paying. What now?

Email us within 24 hours with your order number and the change. After 24 hours the order is usually printing, but you can still use our 60-day returns.

Is my payment safe if I order a blank jersey or a cap?

Yes. Every order, whether it is a fully personalised football jersey, a logo-free blank jersey, a number tee or the plain six-panel cap, goes through the same checkout and the same encrypted connection. There is no separate or shortcut way to pay for smaller items.

Why is my bank showing a different amount?

If you shop from Canada, Australia or New Zealand, the difference is almost always currency conversion or a foreign transaction fee from your bank. Compare the US dollar total in your confirmation email with your statement, and ask your bank about any gap. If the US dollar amount itself looks wrong, email us and we will check the order line by line.

11. Contact us about a payment

Got a payment question? Email support@fanroo.shop with your order number (if you have one), the date, the amount and a short note on what happened. Please leave out any card numbers or passwords. We reply within 24 hours on business days. Email is our only support channel, which keeps every answer in writing for you.

Fanroo, 723 N Walnut Ave, New Braunfels, TX 78130, US. For anything else, visit Contact Us, browse the FAQs, or head back to the shop and pick your game-day look.