Privacy Policy

Last updated: November 9, 2026

Fanroo prints names on jerseys, so we handle names every day. Some of them are yours, some belong to your kids, your cousins or your whole bowling crew. We take that seriously. This Privacy Policy explains what personal information Fanroo collects when you visit fanroo.shop or buy from us, how we use it, who we share it with, how long we keep it and what control you have over it.

In this policy, “Fanroo”, “we” and “us” means Fanroo, 723 N Walnut Ave, New Braunfels, TX 78130, US. “You” means anyone who visits the site, places an order or emails us.

1. What we collect

1.1 What you give us

• Order details: your name, email address, shipping address, and billing address if the checkout asks for it.
• Personalisation text: the name on the back, the number on the back, any front word such as a family, crew or squad word, and sleeve numbers. These may include other people’s names, such as family members on a matching set. Please only enter names you are happy for us to print and ship.
• Size and product choices: sizes S to 5XL, colors and styles you select.
• Emails you send us: your messages, your order number, and any photos you attach, for example of a damaged parcel or a misprint.
• Account details: if you create a customer account, your login email and the password you choose. We cannot see your password in readable form.

We do not offer photo or logo uploads on product pages, so we never receive images through the order form.

1.2 What is collected automatically

When you browse the site, your device and browser share some technical information with us, as with almost any website:

• Your IP address and an approximate location derived from it.
• Browser type, device type, operating system and screen size.
• Pages you view, products you look at, items in your cart and the page you came from.
• Date and time of your visit and basic error logs.

Much of this comes from cookies and similar tools, explained in section 4.

1.3 What we get from others

• Payment provider: confirmation that your payment went through, with limited details such as the payer’s name and a transaction reference. We do not receive your full card number.
• Carriers: tracking events for your parcel, such as scans and delivery confirmation.

2. How we use it

Marketing emails

We only send marketing emails if you have agreed to receive them. Every such email includes an unsubscribe link. Order emails, which are the ones about something you bought, such as confirmations, tracking links and refund notices, are part of your purchase and are sent regardless.

Checking personalisation text

We read personalisation text before printing to make sure it does not ask for real team, league, college, player or brand names or logos, which we do not print. Orders that do are cancelled and refunded, as explained in our Terms of Service.

3. Who we share it with

We do not sell your personal information, and we do not trade it for rewards. We share only what is needed with the people who help us run the shop:

• Production and fulfilment partners who print and pack your order, receiving the personalisation text, sizes and shipping details.
• Carriers who deliver your parcel, receiving your name, shipping address and sometimes your email for delivery notices.
• The payment provider shown at checkout, which processes your payment under its own privacy policy.
• Website hosting, email and security services that keep the site and our inbox running.
• Customs authorities, for parcels to Canada, Australia and New Zealand, which may need the recipient’s name, address and a description of the contents.
• Authorities or advisers where the law requires it or to protect our rights, our customers or the public.

If Fanroo is ever sold or merged, customer information may transfer to the new owner, who would have to respect this policy.

4. Cookies and similar tools

Cookies are small files your browser stores so a website remembers things between pages. Fanroo uses them for:

• Essential functions: keeping items in your cart, remembering the text you typed into personalisation fields while you shop, keeping you logged in, and protecting checkout. The site cannot work without these.
• Preferences: remembering simple settings during your visit.
• Measurement: counting visits and seeing which pages are used, in summary form, so we can improve the shop.

You can block or delete cookies in your browser settings. If you block essential cookies, the cart and checkout may stop working. Where the law requires your consent for non-essential cookies, we ask first.

5. How long we keep it

When information is no longer needed, we delete it or make it anonymous so it no longer points to you. If you ask us to delete something sooner, we do so unless a rule requires us to keep it, and we tell you which parts we must hold on to and why.

6. How we protect it

The site uses an encrypted connection, so the padlock appears in your browser on every page. Access to order data is limited to the people and services that need it to fulfil your order. Payments are handled by the payment provider, so full card details never pass through our systems. No method of sending or storing data online is perfectly safe, but we work to protect your information and will act quickly if something goes wrong, including telling you where the law requires.

Help us protect you

Use a strong, unique password if you create an account. We will never ask for your password or full payment details by email. If you receive a message that claims to be from Fanroo and asks for them, do not reply; forward it to us instead.

7. Your rights and choices

Wherever you live, you can ask us to:

• Tell you what personal information we hold about you and give you a copy.
• Correct information that is wrong or incomplete.
• Delete your information, unless we must keep some of it, for example order records needed for refunds or legal duties.
• Stop sending you marketing emails.
• Close your customer account.

Depending on where you live, such as certain US states, Canada, Australia or New Zealand, local law may give you further rights, for example to object to some uses or to complain to a privacy regulator. To use any of these rights, email support@fanroo.shop from the email address on your order. We may ask a simple question to confirm it is you. We reply within 24 hours on business days and complete requests as quickly as we can within the time the law allows. We do not treat you differently for using your rights.

Names of other people on your order

When you order a family set or a gift, you may type names that belong to other people. By entering them, you confirm you are allowed to share them with us for printing. Anyone whose name appears on an order can email us with the order number and ask what we hold, and we will help, while keeping the rest of the buyer’s details private.

8. Privacy in everyday Fanroo moments

You email us about a misprint

You send two photos of the jersey and the order number. We use them to fix the problem, share them only with the partner who reprints the jersey if needed, and delete them 30 days after the fix is delivered.

You order a surprise jersey for a friend

You enter your friend’s address and your own email. Your friend’s name and address go to the printer and the carrier only; the tracking link comes to you.

You ask us to delete everything

We close your account, remove marketing records and delete support emails we no longer need. Order records that tax or refund rules require us to keep stay locked away for that period only, then are deleted.

You stop marketing emails

One click on the unsubscribe link, or one email to us, and they stop. You still get emails about orders you place.

9. Children

Fanroo sells adult sizes only, from S to 5XL, and the site is meant for adults. We do not knowingly collect personal information from children. Adults sometimes order jerseys printed with a child’s first name for a family set; that text is used only to print and ship the order. If you believe a child has given us personal information, email us and we will delete it.

10. Visitors from other countries

Fanroo is based in Texas, in the United States, and ships to the US, Canada, Australia and New Zealand. If you visit or order from outside the US, your information will be handled in the United States, where privacy laws may differ from those at home. We apply this policy wherever the information is handled.

11. Changes to this policy

We may update this policy when our shop or the law changes. The date at the top shows the latest version. If we make a significant change, we will make it clear on the site. Continuing to use the site after an update means the new version applies.

12. Privacy questions

Email is the only way to reach us: support@fanroo.shop. Postal address: Fanroo, 723 N Walnut Ave, New Braunfels, TX 78130, US. Related pages: Terms of Service, Contact Us, Returns and Exchanges and Help Center.