Order Tracking

Last updated: November 9, 2026

The jersey is on its way and the countdown has started. This page shows you how to follow your Fanroo order from the second you check out to the moment the parcel lands on your doorstep. It explains where your tracking link comes from, what every status means, what to do when things look slow, and how to reach us when you want a person to look at it. No guesswork, no refreshing the page all night.

1. How tracking works at Fanroo

Tracking runs on email. There is no separate tracking login to remember. Here is the play, step by step:

1. You check out. A confirmation email arrives straight away with your order number, every item, every size and every name and number you typed.
2. We prepare your order. This takes 1-3 business days. Custom jerseys, family sets and layers are produced with the exact text saved on your order.
3. Your parcel ships. We send a second email with your tracking link. Tap it to see the carrier’s live updates.
4. It travels to you. Transit takes 7-14 business days to the US, Canada, Australia or New Zealand.
5. It arrives. Open it up, check the lettering, and get loud.

If you created an account at checkout, you can also see your orders and their status in your account area. Guest orders work the same way through email.

Think of the two emails as your ticket stubs. The first proves you are in the game; the second tells you the parcel has left the tunnel. Between them, the only thing happening is production, and the only thing you might need to do is send a change within the 24-hour window.

2. Finding your order number and tracking email

Your order number is printed in the subject line and the body of your order confirmation email. Keep that email. It is your receipt and the quickest way for us to find your order.

Can’t find the emails?

• Search your inbox for “Fanroo” and for “fanroo.shop”.
• Check spam, junk, promotions and updates folders. Tracking emails often land there.
• Make sure you are looking in the inbox of the email address you typed at checkout. A one-letter typo in an address sends every message somewhere else.
• Add support@fanroo.shop to your contacts so future messages reach you.

Still nothing? Email us with your full name and the email you used at checkout, and we will find the order and resend the details.

3. What each order status means

Your order and your parcel move through a few stages. The table explains what each one means and whether you need to do anything.

4. Reading a tracking page without the panic

Tracking updates are like the scoreboard between plays: sometimes nothing changes for a while, and that is normal. A few things fans often ask about:

“It has said the same thing for days.”

International parcels in particular can go quiet while they cross a border or move between carriers. A pause in updates does not mean the parcel is lost. Keep an eye on the total time: preparation plus 7-14 business days in transit.

“The tracking link says it cannot find my parcel.”

The first scan may appear a little after the shipping email goes out. Try again later. If it still shows nothing after a few days, email us and we will check.

“The parcel went through a different city.”

Carriers route parcels through sorting hubs, which can be far from both you and us. Detours on the tracking map are part of the journey.

“It shows a customs step.”

For orders to Canada, Australia and New Zealand, parcels pass through customs. Import duties depend on the destination country. If the carrier contacts you about a customs step, read the message carefully and email us if anything is unclear.

5. Late, stuck or missing parcels

We do not want anyone heading to the stadium without their jersey. If your parcel is later than the 1-3 business days of preparation plus 7-14 business days of transit, or the tracking has stopped moving for a long stretch, email us with your order number. We will look at the tracking with you, contact the carrier where that helps, and tell you what we find and what happens next. If the parcel does not turn up, we will work out a fix with you. You never need to chase the carrier on your own.

Marked delivered, but not here

1. Look around: porch, side door, mailbox, parcel locker, building mailroom.
2. Ask neighbours and anyone else at the address.
3. Wait until the end of the day. Parcels are sometimes scanned as delivered a little early.
4. Email us with your order number and what you checked. We take it from there.

Damaged on arrival or wrong item

If the box was crushed, the lettering is wrong, or the item is not what you ordered, email us with your order number and a clear photo. Misprints, damage and wrong items are always fixed. Photos you send are deleted 30 days after delivery. The Returns & Exchanges Policy explains the full process.

6. Address problems

A wrong address is the most common reason a parcel goes astray. Spotted a typo in your street, apartment number or postal code? Email us straight away, ideally within 24 hours of ordering, when changes are still possible before production and shipping. Once a parcel is with the carrier, we cannot always reroute it, but write to us anyway and we will tell you what can be done. Details are on the Cancel or Change an Order page.

7. Family sets and multi-item orders

Ordered a jersey for every person in the family? Each person’s jersey is its own cart line with its own name and number. If your order contains several items, they may not all arrive in the same parcel or on the same day. If you get more than one tracking link, follow each one. If something seems missing from a delivery, check your emails for a second tracking link before you worry, then email us and we will confirm where every piece is.

Planning a group order for a reunion or a tournament weekend? Build in the full timeline: 1-3 business days to prepare plus 7-14 business days in transit. Ordering early is the best defence against a late kickoff.

8. Planning ahead for game day

Here is a simple way to count backwards from your big day:

Business days are counted, not calendar days, so leave a little extra room around holidays, and email us if you want to check timing before a key date. Full shipping details are on the Shipping & Delivery page.

Before the parcel arrives: a fan’s checklist

Waiting is the hardest part of any big game. While your Fanroo order travels, a few small moves make delivery day smoother:

• Save both emails. Keep the order confirmation and the shipping email in one folder so the order number and tracking link are always a tap away.
• Tell the household. If someone else might pick up the parcel, let them know it is coming, especially if it is a surprise gift.
• Check the delivery spot. Apartment buildings, gated homes and shared mailrooms can slow the last step. Make sure your unit number was on the order.
• Watch for carrier messages. Some carriers send their own texts or emails about delivery attempts or customs. Read them, and email us if something looks unusual.
• Plan the reveal. Ordering a family set for a reunion? Keep the jerseys sealed until everyone is in one room. The moment every back shows a different name is worth the wait.

When the box is in your hands

Open it within a few days and check each piece against your order confirmation: the size, the colour, and every letter of every name and number. If one jersey in a family set is off, you only need to tell us about that one line. Email us with the order number, the item, and a photo of the problem, and we start the fix. Spotting it early makes everything quicker for both of us.

Tracking for a gift sent to someone else

If you shipped an order straight to a friend or relative, the tracking link still comes to the email you used at checkout. Forward it to them if you want them to follow along, or keep it to yourself to protect the surprise. If they report a problem, have them contact you, then email us with the order number so we can help.

9. If you need a refund or return

If a parcel cannot be delivered, arrives damaged or simply does not work out, you are covered. Returns are open for 60 days, with a free return label from us, including change-of-mind returns. Refunds go out within 7 days of your return reaching us. See the Refund Policy for the money side and the Returns & Exchanges Policy for the steps.

10. Ask us about your order

Email is the only way to reach Fanroo, and it is fast. Write to support@fanroo.shop with:

• Your order number (from the confirmation email).
• The name on the order and the email used at checkout.
• What the tracking shows, or a screenshot of it.
• What you need: a status check, an address fix, a missing item or something else.

We reply within 24 hours on business days. Never send card numbers or passwords by email; we will never ask for them. For a checklist of what to include in any message, see Submit a Ticket. More answers live in the Help Center and the FAQs, and our address is on the Contact Us page.