DMCA
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Fanroo makes fan gear that carries your own names, your own numbers and your own words. We respect the creative work of others just as much as we want our own respected. This page explains how a copyright owner can tell us about material on fanroo.shop that they believe copies their work, what we do with that notice, and how someone whose material was removed can respond. Trademark, logo and other brand concerns are handled under our Intellectual Property Policy.
Copyright notices in brief
- Send copyright notices by email to support@fanroo.shop with the subject line “Copyright notice”.
- Include all six required elements listed in section 3 so we can act without delay.
- We reply to every notice within 24 hours on business days and review it as quickly as we can.
- Material that is shown to infringe is removed or disabled, and we tell you when it is done.
- People whose material was removed may send a counter-notice, explained in section 6.
- Email is our only channel for notices. Our postal address is 723 N Walnut Ave, New Braunfels, TX 78130, US.
1. Why this page exists
The United States Digital Millennium Copyright Act, found at 17 U.S.C. section 512, sets out a notice-and-takedown process. It gives copyright owners a clear way to ask an online service to remove material, and it gives the person who posted that material a fair way to answer. Fanroo follows this process for anything shown on our site. Similar laws exist in Canada, Australia and New Zealand, where we also deliver, and we handle notices from rights holders in those countries in the same careful way.
This page is about copyright: the rights in creative works such as photographs, artwork, illustrations, written text, graphic designs and video. If your concern is about a brand name, a logo, a slogan used as a mark or a trade dress, that is a trademark question, and the steps are on our Intellectual Property Policy page.
2. What material on our site is covered
Fanroo is a single store. We do not host third-party sellers or a marketplace. The material that could be the subject of a notice includes:
- Product photographs and mockup images of our jerseys, hoodies, tees and caps.
- Graphic layouts used on our game-day jerseys, family matching jerseys and fan layers, such as stripe patterns, number styles and lettering arrangements.
- Product descriptions, page text, guides and any articles we publish.
- Banner images and other artwork on the homepage, collection pages and help pages.
- Anything a customer sends us that we later show on the site, if we ever do so with their permission.
Customers cannot upload photos or logos to be printed on our products. Personalisation is limited to text you type into the fields on the product page: a name on the back of up to 12 letters, a number from 0 to 99, an optional front word of up to 12 characters on styles that offer one, and sleeve numbers on the one style that has them. That narrow design keeps copied artwork off our gear in the first place.
What we do not print
We do not print, suggest or sell real team, league, college, player or brand names or logos. If an order arrives that asks for one of these, we cancel it and refund it in full. Every design you see is our own layout, built around blank space for your crew’s names and numbers.
3. How to send a copyright notice
To be complete, a notice must be in writing and include each of the following six elements. Missing elements slow everything down, because we have to come back to you and ask.
- Signature. A physical or electronic signature of the copyright owner, or of a person authorised to act on the owner’s behalf. A typed full name at the end of an email counts as an electronic signature.
- The original work. A description of the copyrighted work you believe has been infringed. If several works are involved, a representative list is fine.
- The material on our site. The exact web address of each page or image on fanroo.shop that you believe infringes, with enough detail for us to find it, such as the product name or which image on the page.
- Your contact details. Your full name, postal address, telephone number and email address.
- Good-faith statement. A statement that you have a good-faith belief that the use of the material is not authorised by the copyright owner, its agent or the law.
- Accuracy statement. A statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or are authorised to act on the owner’s behalf.
Email the notice to support@fanroo.shop with the subject “Copyright notice”. You can attach screenshots or a link to where your original work was first published. Please put everything in one email if you can; it keeps the file tidy and speeds up our review.
A worked example
Suppose you are a photographer and you find one of your stadium crowd shots used as a banner on one of our collection pages. A complete notice would name you and your contact details, describe the photo and where you first published it, give the URL of our collection page and say “the top banner image”, include the two statements above, and end with your typed full name as your signature. With that, we can find the image in minutes and act.
4. What happens after we receive a notice
| Step | What we do | What you receive |
|---|---|---|
| 1. Receipt | Log the notice and check that all six elements are there | A reply within 24 hours on business days |
| 2. Missing details | Ask for anything that is missing before we act | An email listing what we still need |
| 3. Review | Find the material and compare it with the work you describe | Updates by email if the review takes longer |
| 4. Action | Remove or disable access to material that is shown to infringe | Confirmation of what was removed and where |
| 5. Follow-up | Tell anyone whose material was removed, and handle any counter-notice | A copy of any valid counter-notice |
If the material is something we made ourselves, such as a product photo or a page of text, we take it down while we review where it came from. If a supplier provided it, we check our records and stop using it if there is any doubt. We would rather rebuild a product page from scratch than keep an image that is not ours to use.
Products already sold
Copyright notices usually concern images and text on the site. If a notice concerns the design printed on a product, we stop selling that design while we review it. Orders already in production for that design may be cancelled and refunded in full, and we email each customer affected.
5. How long things take
We reply to every notice within 24 hours on business days. How long the review takes depends on how clear the notice is and how much material is involved. A single image with a complete notice is usually quick. A long list of URLs, or a work where ownership is unclear, takes longer. Either way, we keep you posted by email and do not leave a notice sitting without an answer.
6. Counter-notice: if your material was removed
If something you sent us was removed after a notice, and you believe that happened by mistake or because the material was misidentified, you can send a counter-notice. It must be in writing and include:
- Your physical or electronic signature.
- A description of the material that was removed and the web address where it appeared before it was removed.
- A statement under penalty of perjury that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification.
- Your full name, postal address and telephone number.
- A statement that you consent to the jurisdiction of the federal district court for your address, or, if your address is outside the United States, any judicial district in which Fanroo may be found, and that you will accept service of process from the person who sent the original notice or their agent.
Send it to support@fanroo.shop with the subject “Copyright counter-notice”. We forward a valid counter-notice to the person who sent the original notice. Under the law, the material may be restored 10 to 14 business days after that, unless the original sender tells us they have filed a court action to stop it.
7. Please send notices honestly
Under 17 U.S.C. section 512(f), anyone who knowingly makes a material misrepresentation in a notice or counter-notice can be liable for damages, including costs and legal fees. Before you send a notice, think about whether the use could be allowed, for example as fair use or under a licence. If you are unsure, it may be worth getting independent legal advice first. We cannot give legal advice ourselves.
8. Repeat infringement
If the same person repeatedly sends us material that infringes someone else’s copyright, we stop accepting material from them. Where they hold an account with us, we may close it. We apply this rule fairly and only after notices have been reviewed.
9. Tips for a smooth notice
- Use one email per notice, with the subject “Copyright notice”, so nothing gets lost in a long thread.
- Paste the full web address of each page, not just the product name. Our product names can be similar across sports cuts.
- If the concern is one image on a page with several, say which one, for example “the second photo, back view”.
- Link to where your original work was first published, or attach a copy, so we can compare the two side by side.
- If you act for a rights holder, say so and name them, so we know who the owner is.
- Keep your reply address active, because we will write back to the address the notice came from.
Notices that follow these tips are usually the quickest to resolve, which is good news for everyone in the stands.
10. What this page does not cover
- Trademarks and logos. See the Intellectual Property Policy.
- Order problems. A misprint, a damaged parcel or a wrong item is always fixed; email us or read the Returns & Exchanges Policy.
- Personal data. How we collect, use and delete information, including customer photos which are deleted 30 days after delivery, is in our Privacy Policy.
- General terms. The rules for using the site are in our Terms of Service, which are governed by the laws of Texas.
11. Contact for copyright matters
All copyright notices and counter-notices go to support@fanroo.shop. Email is the only way we take notices, so you always have a written record of what was sent and when. We reply within 24 hours on business days.
Fanroo, 723 N Walnut Ave, New Braunfels, TX 78130, US. For anything that is not about copyright, visit Contact Us or browse the FAQs.