Help Center

Last updated: November 9, 2026

Welcome to the Fanroo locker room. This page is the playbook for everything that happens between “I want that jersey” and “it fits, it looks right, let’s go.” Each section below gives you the short version of a topic and points to the page that holds the full rules. If you only have a minute, jump to the quick answers near the bottom. If you still feel stuck after that, one email reaches a real person who reads your order and replies.

Fanroo sells custom game-day jerseys in football, basketball and baseball cuts, family jerseys where every person gets their own name and number, logo-free blank jerseys, fan hoodies and layers, tees and a plain cap. Every piece of apparel comes in adult sizes S through 5XL. That is the whole roster, and every answer on this page is written with those products in mind.

Orders and checkout

Placing an order is a three-step play. Choose your style and colour, tap your size, and fill in the personalisation fields if the product has them. Add the item to your cart, review it, and check out. As soon as the order goes through, a confirmation email lands in your inbox with your order number and a copy of everything you typed. Keep that email handy. The order number is the first thing we ask for when you write to us.

You can check out without creating an account. The payment options available to you are shown at checkout, and the Payment Methods page explains how charges, confirmations and refunds to your payment method work. We do not collect sales tax at checkout.

Changing or cancelling

Custom pieces go into production quickly, so the window to change things is short: 24 hours from the moment you place the order. Inside that window, email us with your order number and exactly what should change, such as a corrected spelling, a new number, a different size or a full cancellation. The Cancel or Change an Order page walks through every case, including what happens when a request arrives after the window has closed.

Personalisation: names, numbers and front words

This is where the noise starts. Most Fanroo jerseys and several layers carry your own lettering, and you control every character of it.

• Name on back: up to 12 letters across the shoulders.
• Number on back: any whole number from 0 to 99.
• Front word (on many styles): an optional word of up to 12 characters. Depending on the product it is called Front text, Chest text, Family word, Crew word or Squad word.
• Sleeve numbers (one style): optional numbers on the sleeves for an extra $4, charged only when you fill the field in.

There is no separate proof or mockup step. The live preview on the product page is your check, and we print exactly what you type, letter for letter. Read it out loud once before you tap add to cart. A doubled letter or a swapped digit looks small on a phone screen and very big on a back.

What we will not print

We do not print real team, league, college, player or brand names or logos, and we do not suggest them. Orders that ask for them are cancelled and refunded. Your own name, a nickname, a family name, a made-up crew name, a birthday number: all of that is welcome. There is no photo or logo upload on any product. The full background is on the Intellectual Property Policy page.

Family and group orders

Family sets work one jersey at a time. Add one jersey per person to the cart, each with its own size, name and number. Every cart line keeps its own text, so Grandpa’s “PAPA 1” and the cousin’s “JOJO 23” never get mixed up. Pick the same colour on each line if you want the whole section to match. Shopping for a reunion, a tailgate crew or a birthday group? Start in Family Matching Jerseys.

Products and sizing

All apparel comes in adult S, M, L, XL, 2XL, 3XL, 4XL and 5XL. Sizes 3XL, 4XL and 5XL add $3. The Plain Six-Panel Fan Cap is one adjustable size. We do not offer youth sizes, so for smaller fans choose the smallest adult size that works for them.

Fit changes with the cut. Football and basketball jerseys hang loose. The hockey cut is the roomiest piece we sell. The quarter-zip and the tees sit closer, with a regular fit. The Size Guide shows you how to measure a top you already own and compare it, and we can email exact measurements for any style on request.

Want a jersey with nothing on it? The Blank Fan Jerseys collection has football, basketball, baseball and hockey shapes with no name, no number and no logo. Cold bleachers? Look in Fan Hoodies & Layers.

Shipping and delivery

Every order ships free, with no minimum, to the United States, Canada, Australia and New Zealand. We do not ship anywhere else. Your order is prepared in 1-3 business days and then spends 7-14 business days in transit. So if a big game is on the calendar, count both stages and order early. We ship from the USA.

When your parcel leaves, we email you a tracking link. Import duties for Canada, Australia and New Zealand depend on the destination country. Everything about zones, timing and addresses lives on the Shipping & Delivery page, and the Order Tracking page explains what each tracking update means.

Wrong address or a late parcel

If you spot a typo in your address, email us at once, ideally inside the 24-hour change window. If a parcel seems stuck or late, write to us with your order number and we will look into it with you. You are never left to chase it alone.

Returns and exchanges

You have 60 days to send something back. We pay the return postage, including when you simply changed your mind, and we send you a free return label. Personalised items are covered by the same 60-day returns. A misprint, a damaged piece or a wrong item is always fixed, no debate.

To start, email us with your order number, the item and the reason. If something arrived wrong, a clear photo helps us fix it fast. Photos you send are deleted 30 days after delivery. The step-by-step process, including size swaps, is on the Returns & Exchanges Policy page.

Refunds and store credit

Once your return reaches us, the refund goes out within 7 days, back to the payment method you used. If you would rather keep the value for the next game day, ask for store credit. Fanroo store credit never expires. The Refund Policy covers partial refunds, cancelled orders and the timing of each case.

Payments

The payment options for your order are shown at checkout. Your order is confirmed by email once payment goes through. If a payment fails or you see something you do not recognise, email us with your order number and we will check it with you. Read more on the Payment Methods page.

Account and privacy

An account is optional. If you create one, you can see your past orders in one place. We use your details to make, ship and support your order. The Privacy Policy explains what we keep and for how long, and the Terms of Service set the ground rules for using the store, under the laws of Texas. Rights holders who believe a design infringes their work can use the DMCA page.

Quick answers: the five we hear most

Can I see a proof before you print?

No proof is sent. The live preview on the product page is the check, and we print exactly what you type. Triple-check spelling before you add to cart.

I made a typo. Can it be fixed?

Yes, if you email us within 24 hours of ordering. Send the order number and the correct spelling. After that, the piece may already be in production, but write to us anyway and we will tell you what is possible.

How long until it arrives?

Plan on 1-3 business days to prepare the order plus 7-14 business days in transit. You will get a tracking link by email when it ships.

Does it cost anything to return?

No. We send a free return label within the 60-day window, even for change-of-mind returns.

Do you have kids’ sizes?

Not at the moment. Every apparel piece is adult S to 5XL, and the cap is one adjustable size.

Plenty more answers wait on the FAQs page.

Game-day scenarios

“The tailgate is in ten days.”

Ten days is tight. With 1-3 business days of preparation and 7-14 business days of transit, delivery in time is not likely, and we would rather tell you that up front than let you hope. Order for the next big game instead, and email us if you want to talk through timing before you buy.

“I ordered the wrong size for my brother.”

Two paths. Within 24 hours, email us and we change the size before production. After it arrives, use the 60-day return: we send a free label and you can reorder the right size.

“Half the family wants football, half wants baseball.”

That works. Each jersey is its own cart line. Mix the Custom Family Reunion Football Jersey with the Custom Family Crew Two-Button Baseball Jersey, and use the same family word to tie the whole group together.

“The number came out different from what I typed.”

Email us with your order number and a photo of the back. We compare it with the text saved on your order. If we got it wrong, we fix it, every time.

“It is a surprise gift and I do not know their size.”

Borrow a top they already love for two minutes, lay it flat and measure it the way the Size Guide describes. If that is impossible, choose the size they usually buy and remember the safety net: the 60-day return comes with a free label, so a wrong guess costs you nothing but a little time.

“I want a plain layer to wear over my jersey.”

The Plain Fan Crewneck Sweatshirt and the Custom Number Pullover Hoodie are built for exactly that. If you plan to layer, compare the measurements of your jersey with the layer before choosing a size.

Still need a hand? Get in touch

Email is our only channel. There is no phone line, chat or social inbox, which means every message lands in one place and nothing slips through the cracks. Write to support@fanroo.shop with your order number in the subject, and expect a reply within 24 hours on business days. Not sure what to include? The Submit a Ticket page lists exactly what helps us answer in one go, and the Contact Us page has our mailing address: Fanroo, 723 N Walnut Ave, New Braunfels, TX 78130, US. Looking for a page that is not listed here? The Sitemap has every one of them, and the shop has every product.