FAQs

Open any custom jersey, choose your size, then type the name for the back (up to 12 letters) and a number from 0 to 99. Many styles also have an optional front word of up to 12 characters, labelled Front text, Chest text, Family word, Crew word or Squad word depending on the design. The live preview updates as you type. When it looks right, add it to the cart. Browse the game-day jerseys to start.

No. There is no proof or mockup by email. The live preview on the product page is your check, and we print exactly what you type, so please read your text carefully, including spaces and leading zeros like “07”.

Each person’s jersey is added to the cart separately, and each cart line keeps its own name, number and front word. Pick one style so everything matches, add one jersey per person, then check every line before you pay. See the family matching jerseys collection.

One style offers sleeve numbers. They add $4, and only when you fill in the field. Leave it empty and there is no extra charge.

No. We do not print or suggest real team, league, college, player or brand names or logos. Orders that ask for them are cancelled and refunded in full. Your own name, nickname, family word or crew word are all welcome. Read more in our Intellectual Property Policy.

No. Personalisation is text only, using the fields on the product page. There is no photo or logo upload.

Yes, if you email us within 24 hours of ordering. Send your order number, the line to change and the correct text. You can also cancel within that window. Full steps are on Cancel or Change an Order.

Yes. Our blank fan jerseys carry no names, numbers or logos. We also carry fan hoodies, a quarter-zip, a crewneck, a number tee, a raglan tee and a plain six-panel cap.

Of course. Add each jersey to the cart as its own line and type the text on each one. That is handy when one fan wants a football cut for autumn and a basketball cut for summer.

On custom jerseys you can choose what to fill in, and the live preview shows the result. If you want no text at all, the blank fan jerseys are made for that.

We print exactly what you type in the fields, within the character limits. Check the preview to see how letters sit before you add the jersey to the cart. If you are unsure about a special character, email us before ordering.

Yes. Add a jersey per player with their own name and number, and use a crew or squad word on styles that offer one. Pick a word that belongs to your group, not to a pro club, league or school.

Processing takes 1-3 business days, then transit takes 7-14 business days. Your order ships from the USA. If you are ordering for an event, allow for both and give yourself a buffer. Details are on Shipping & Delivery.

The United States, Canada, Australia and New Zealand. We do not ship anywhere else.

Free to all four countries we serve, with no minimum order.

A tracking link is emailed to you when your order ships. You can also use Order Tracking, or email us with your order number.

Import duties or taxes, if any, depend on the destination country. If a parcel is held at customs, email us with your order number and the notice you received, and we will help.

Tracking can pause while a parcel changes carriers or crosses a border. If it has not updated for a while, or the delivery window has passed, email us with your order number and we will look into it with you.

All the jerseys in one order belong to the same order number. If an order ever ships in more than one parcel, each tracking link is emailed to you.

Yes. Enter the recipient’s address at checkout and your own email address, so the confirmation and tracking emails come to you.

Email us within 24 hours of ordering with the order number and the correct address, and we will update it before the order ships.

All orders ship free with processing of 1-3 business days and transit of 7-14 business days. If you are working to a date, order early.

60 days. Email us, tell us which item you are returning, and we send a free return label. Read the Returns & Exchanges Policy for the steps.

We do, including when you simply changed your mind. Every return gets a free return label.

Yes. Personalised items are covered by the same 60-day returns. And if a personalised item arrives misprinted, damaged or wrong, we always fix it.

Within 7 days of us receiving your return, back to your original payment method. Your bank or provider may take a little longer to show it. See the Refund Policy.

Yes. Ask for store credit in your return email. Store credit never expires.

Email us your order number and clear photos of the problem and the shipping label. Misprints, damage and wrong items are always fixed with a replacement or refund. Photos you send are deleted 30 days after delivery.

Yes, within 60 days. Email us with the order number and the size you need, and we will explain the options and send a free return label.

Yes. Each jersey is its own line, so you can return one person’s jersey and keep the rest. Tell us which line in your return email.

Yes, within 60 days of the order. Email us with the order number, which the gift giver can share with you, and we will send a free return label.

Personalised items are covered by the same 60-day returns as everything else, with a free return label. Email us within 60 days with your order number and the item.

Just pack it securely so it travels safely, attach the free return label we email you and drop it off. If you have a question about packing, ask us.

Adult sizes S, M, L, XL, 2XL, 3XL, 4XL and 5XL on all apparel. 3XL, 4XL and 5XL add $3. The cap is one adjustable size. We do not carry youth sizes.

Football and basketball cuts fit loose. The quarter-zip and the tees fit regular. Our Size Guide explains how to measure a top you already own and compare.

Email us with the product name and size, and we will send the exact measurements for that style.

Colours vary by style and are shown on each product page. Because there are no outside logos, colour is how you show who you are cheering for.

Try the fan hoodies and layers, like the Custom Number Pullover Hoodie, or a football cut jersey, which has room to layer underneath.

Measure a top you already own that fits the way you like: chest width from armpit to armpit, body length and sleeve. Then compare with the Size Guide notes, or email us the measurements and the style, and we will help you decide.

No. The plain six-panel cap is one adjustable size.

No. Fanroo gear is unofficial fan gear with our own designs. We are not linked to any team, league, college, player or apparel brand.

Yes. The Custom Number Pullover Hoodie puts your chosen number on the front, in adult sizes S to 5XL.

The payment options available for your order are shown at checkout before you pay. See Payment Methods for more.

US dollars. If you shop from Canada, Australia or New Zealand, your bank converts the amount and may add its own fee.

We do not add sales tax at checkout. The total shown before you confirm is what you pay for your items and add-ons.

When a code is active, enter it at checkout and the new total shows before you pay. Codes cannot be added after an order is placed.

When you place your order. If an order is cancelled within the 24-hour window, the full amount goes back to your original payment method.

Your confirmation and tracking emails go to the email address you enter at checkout, and that is how we find your order when you write to us. Keep your order number handy.

By email at support@fanroo.shop. It is our only support channel, and we reply within 24 hours on business days. More on Contact Us.

We use your details to make, ship and support your order. Our Privacy Policy explains the rest.