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\nWelcome to the Fanroo stands. These Terms of Service are the ground rules for using fanroo.shop and buying from us. By browsing the site or placing an order, you agree to them. They sit alongside our other policies, which are part of these Terms: Shipping and Delivery, Returns and Exchanges, Refund Policy, Cancel or Change an Order, the Privacy Policy and the Intellectual Property Policy. If you do not agree, please do not use the site.
\nYou may use the site to browse, personalise and buy products for yourself, your family or as gifts. You must be an adult who can enter a binding contract where you live to place an order. If you create an account, keep your login private and tell us by email if you think someone else has used it. You are responsible for activity under your account.
\nWe may update, pause or change parts of the site at any time, for example to add new jersey styles or fix a bug. We try to keep the site available, but we cannot promise it will never be down.
\nWe work to show every product accurately. Photos and the live preview on product pages show how your text will be laid out, but screens differ, so colors on your device may look slightly different from the printed item. Fit notes and measuring tips are on the Size Guide.
\nAll apparel comes in adult sizes S, M, L, XL, 2XL, 3XL, 4XL and 5XL. Sizes 3XL, 4XL and 5XL add $3. The cap comes in one adjustable size. We do not sell youth sizes.
\nWe do not send a proof or mockup before production. The live preview on the product page is the check, and placing the order means you approve the text as typed. We print exactly what you enter, including spelling, spacing, capital letters and leading zeros.
\nPersonalisation is the heart of Fanroo, and these rules keep it fun and fair for everyone.
\nWe do not accept photo or logo uploads.
\nWe do not print, suggest or imitate real team, league, college, player or brand names, nicknames tied to them, or logos. We also refuse text that is hateful, harassing, obscene, threatening or that infringes someone else’s rights. If an order breaks these rules, we cancel it and refund it in full, and we email you to explain. You can then order again with different text. Read more in the Intellectual Property Policy.
\nYou confirm that you have the right to use the names and words you enter, including other people’s names on family sets or gifts, and that your text does not break the law or anyone’s rights.
\nFamily sets are ordered one jersey per person, each added to the cart separately with its own text. Each line is treated as its own item for changes, returns and refunds.
\nPrices are shown on each product page and in the cart, in the currency displayed at checkout. Size and sleeve add-ons are shown before you pay. Shipping is free on every order. We do not collect sales tax at checkout. For deliveries outside the US, import duties depend on the destination country.
\nWe may change prices or remove products at any time, but a change does not affect an order we have already confirmed. If a product is shown at an obviously wrong price because of an error, we may cancel the order and refund you in full, and we will tell you by email.
\nWhen you place an order, you make an offer to buy. You will receive an order confirmation email; that email confirms we received your order. A contract forms when we accept it, which happens when we start production or ship it, whichever comes first. We may decline or cancel an order, for example when the text breaks section 3, the address is outside our shipping countries, payment fails or is flagged, or there is a clear error. If we cancel, we refund what you paid in full.
\nPlease read your confirmation email as soon as it arrives. It shows every name, number, size and the shipping address. You have 24 hours from ordering to ask for a change.
\nThe payment options available are shown at checkout. Payment is taken when you place the order. Payments are processed by the payment provider shown at checkout, under its own terms, and we do not store your full payment details. If a payment is declined or reversed, we may hold or cancel the order. More information is on the Payment Methods page.
\nOrders ship from the USA to the United States, Canada, Australia and New Zealand, and nowhere else. Processing takes 1-3 business days and transit usually takes 7-14 business days. Shipping is free. Delivery times are estimates, not guarantees, and carrier delays can happen. You are responsible for giving a complete and correct address. Ownership and the risk of loss pass to you when the parcel is delivered to the address you gave. If a parcel is lost or arrives damaged, contact us and we will help, as set out in our Shipping and Delivery page.
\nFull details are on the Cancel or Change an Order, Returns and Exchanges and Refund Policy pages. Nothing in these Terms removes rights you have under consumer law where you live.
\nIf we offer a discount, its own conditions apply, such as an end date or what it covers. Discounts cannot be exchanged for cash, and usually only one can be used per order unless the offer says otherwise. Store credit can be spent on anything in the shop, never expires and cannot be exchanged for cash except where the law requires.
\nWhen you email us messages or photos, for example to report a damaged parcel, you allow us to use them to handle your request. We will not publish your photos or messages without asking you first. Problem photos are deleted 30 days after delivery, as described in the Privacy Policy.
\nThe Fanroo name, site design, product photos, text and layouts belong to Fanroo or are used with permission. You may not copy, sell or reuse them without our written permission. The text you choose to put on your jersey stays yours. If you believe something on our site uses your rights without permission, see our DMCA page and the Intellectual Property Policy.
\nPlease do not:
\nWe may suspend accounts or refuse orders from anyone who breaks these rules.
\nWe provide the site and products as described, and we stand behind our policies for misprints, damage, wrong items and returns. Apart from that, and to the extent the law allows, the site is provided “as is” without extra promises, and Fanroo is not liable for indirect or consequential losses, such as a missed event because a parcel was delayed by a carrier. Our total liability for any order is limited to the amount you paid for it. Some places do not allow certain limits, so parts of this section may not apply to you, and nothing here limits liability that cannot be limited by law.
\nThese Terms are governed by the laws of the State of Texas, United States, without regard to choice-of-law rules. If you have a problem, please email us first: most issues are solved quickly that way. If a dispute cannot be settled informally, it will be handled by the courts with jurisdiction under Texas law, unless the consumer law where you live gives you the right to bring a claim locally.
\nBy ordering, you agree that we may send you emails about your order, such as the confirmation, change confirmations, tracking links and refund notices. These count as written notice. Notices to us must also be sent by email to support@fanroo.shop, with your order number where it relates to an order. Please keep your email address up to date in your account or tell us if it changes, because a missed email can mean a missed 24-hour change window.
\nSupport answers come within 24 hours on business days. If something about your order is urgent, such as a typo you just noticed, write “Change request” and the order number in the subject line so it stands out.
\nWe may update these Terms from time to time. The date at the top shows the current version. The Terms in force when you place an order apply to that order. If any part of these Terms is found unenforceable, the rest still applies. These Terms and the policies linked above are the whole agreement between you and Fanroo about using the site and buying from us.
\nQuestions about these Terms? Email is the only way to reach us: support@fanroo.shop. We reply within 24 hours on business days. Fanroo, 723 N Walnut Ave, New Braunfels, TX 78130, US. See also the Contact Us page and FAQs.
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